ARELLY Parts Return Policy

We aim to deliver a satisfying customer experience, and our return policy is designed with that goal in mind.
Our return process is kept simple to ensure your satisfaction.

Return Instructions

For warranty claims, please contact our technical department to submit an assistance request.
For non-warranty returns (replacement parts only; original parts are non-returnable), please follow the instructions below:
1.Contact us within 90 days to initiate a return.
2.Parts must remain in original packaging, new and unused. Returns will be rejected if parts have been installed or are not in brand-new condition.

Return Process

1.Email ARELLY at op@hunan-aerial-power.com to request an RMA number and state your return reason.
2.Securely repackage the item, mark the RMA# clearly on the outer package, and ship following the instructions provided by our customer service team.
3.Once we receive and inspect the returned item, one of the following will apply:
Refund: Full refund of the original purchase amount
Exchange: A replacement part will be dispatched

Please Note
Full credit will be issued for unused, resalable items in original condition after inspection upon receipt.
1.Buyer bears shipping cost if return reason: “ordered incorrectly” / “no longer needed”
2.ARELLY covers shipping cost if return reason: “quality defect” / “wrong item shipped”
3.PayPal refunds are typically processed within 1 business day.
4.Credit card refunds will be processed within 5 business days (we will send you the refund receipt; actual bank clearance time varies by issuer).
5.If the order qualified for free shipping, the refund will be issued in full without deducting the original shipping fee.

Return Address
Always contact us first before any return or exchange.
Buyers must ship according to instructions from our customer service representative.