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A If your order has not arrived in a reasonable time, please contact with customer services click here.
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A Delivery times depend on the product and your shipping address. Accurate handling and delivery estimates are provided on each product page.
To track your order, use the 'Track Order' tool at the top right corner of our website or click here. Our customer service team is also available to help if needed.
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A Once your order has been shipped, FridayParts will send you a tracking confirmation including the tracking number and carrier. You can then track the package on the carrier's website. Alternatively, you can use the 'Track Order' tool click here located at the top right corner of our webpage, or reach out to our customer service team for assistance.
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A We ship via FedEx, DHL, USPS, or UPS.
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A Shipping costs depend on product weight and destination. The cost is displayed on the product page when you select your country.
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A Our products are shipped from the USA (Texas and California), China to customers worldwide. Since different products are stored in different warehouses, we will choose the warehouse closest to your shipping address to ensure faster delivery.
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A Once we have received the returned item(s) in our returns warehouse, we will process your refund within 24 hours.
Refunds made via PayPal are received immediately.
Refunds made to a credit card typically take up to 10 business days to appear, as it may take 5–10 business days for the funds to settle after the refund is issued.
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A Return shipping costs vary depending on your address and the weight of the product.
If the return is due to a quality issue or a wrong item being shipped, FridayParts will cover the shipping cost.
If the return is because you ordered the wrong item or no longer need it, the customer will be responsible for the shipping cost.
For more information, please visit our Return and Exchange page.
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A To request a refund, please reach out to our customer service team here. You can also find more details on our Return and Exchange page here.
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A Before returning your product, please read our Returns Policy carefully. You can return an order within 90 days by submitting your return request here. Our after-sales customer service team will respond as soon as possible if you need any assistance.
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A Every new aftermarket part comes with a 1-year warranty. We prioritize quality above all. If you experience any issues, our after-sales specialist will assist you. For further information or guidance, please click here to contact our support team.
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A If you can’t find the product you need on our website, please submit a request through our Parts Quote. Our customer service team will assist you in finding the right part.
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A All new aftermarket parts come with a 1-Year warranty. Quality is the first thing we consider. This needs to be dealt with by our After-sales specialist. For more information and guidance please click here to contact our support team.
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A Every part on the device has a unique part number. This number is used to manage parts throughout the equipment manufacturing process in the factory. It also helps end users find the right product when replacement parts are needed. Equipment usually comes with a parts book when you buy it, or many parts have numbers printed, stamped, or machined on them as labels or nameplates. By searching for the part number on the website, you can quickly find the right replacement part.
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A If you cannot find the part you are looking for, please use the live chat feature or send the inquiry here, our technician will help you to find the product you are searching for.
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A If you don’t have a part number, please provide your machine model, serial number, and part description. Our customer service team will help you confirm the correct part you need.
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A Please contact our customer service team to check product availability.
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A Once you receive your package, go to My Account > My Orders and click Write a product review to submit your feedback.
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A Yes, please go to My Account > My Orders > View Invoice. Here you can see all your previous orders, review them, and retrieve past invoices. Or contact sales here.
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A If you would like to request a refund, please contact customer services here. For more information visit our Shipping and Returns page by here.
